Privacy Policy

Effective date: April 2025


1. Who We Are

Berkshire Clearance Services provides waste collection and disposal services throughout Berkshire. We are committed to protecting the privacy of our customers and website visitors in accordance with UK GDPR and the Data Protection Act 2018.


2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Information: Name, email address, phone number, address
  • Service Data: Waste collection details, bin sizes, photos (if uploaded), Waste Transfer Notes
  • Payment Information: Billing details and transaction history (processed securely via third-party providers)
  • Technical Data: IP address, browser type, cookies, and usage data for site analytics
  • Location Data: GPS data if enabled during job form completion (e.g., from operatives using mobile forms)


3. How We Use Your Data

We use your data to:

  • Fulfil our contractual obligations (e.g. bookings, collections, WTNs)
  • Provide customer support and service updates
  • Improve our services and website functionality
  • Maintain legal records and comply with waste disposal regulations
  • Send service-related communications and (if opted-in) occasional updates/promotions



4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contractual necessity – to provide services you've requested
  • Legal obligation – to comply with waste, tax, or data laws
  • Legitimate interest – to improve services and ensure security
  • Consent – where required for marketing or optional data


5. Who We Share Data With

We do not sell your data. We may share data with:

  • Trusted service providers (e.g. Xero, Zoho, payment processors)
  • Regulatory bodies (e.g. Environment Agency, HMRC) when legally required
  • Our operatives and staff to fulfil bookings and services


6. Cookies

Our website uses cookies to enhance your experience. You can choose to disable cookies in your browser settings. A cookie notice and preference option is available on our website.


7. How We Protect Your Data

We implement industry-standard security measures including:

  • Data encryption
  • Secure server access
  • Role-based access control for staff
  • Regular audits of system security and access logs


8. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion (where applicable)
  • Withdraw consent at any time (for marketing, etc.)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)


9. Data Retention

We retain personal data only as long as necessary for the purposes above, typically up to 7 years for legal and tax compliance.


10. Contact Us

If you have any questions about this privacy policy or your personal data, please contact:


Berkshire Clearance Services
Unit 26, 106 London Street, Reading, RG1 4QD
Email: bcsaccounts@live.co.uk
Phone: 0118 937 1788