Terms & Conditions

Berkshire Clearance Services
Last updated: April 2025


1. Introduction

By booking or using any service provided by Berkshire Clearance Services ("we", "us", "our"), you ("the customer", "you", "your") agree to be bound by these Terms and Conditions. These terms ensure transparency, compliance with UK waste regulations, and protection for both parties.


2. Services Provided

We offer waste collection, waste transfer, bin hire, clearance services, and related waste management operations to domestic and commercial clients. Specific terms for bin hire and waste collections are outlined below.


3. Waste Types & Restrictions

  • We collect most household, commercial, and construction waste.
  • Hazardous materials (e.g., asbestos, chemicals, solvents, oils) are not accepted unless pre-agreed in writing.
  • Certain items, including but not limited to fridges, TVs, tyres, paint, plasterboard, and mattresses, carry additional disposal charges.
  • You must declare any unusual or specialist waste prior to collection. Failure to do so may result in refusal of collection, surcharges, or return of waste.


4. Access and Parking Requirements

  • You must ensure clear, safe access to the waste collection point at the scheduled time.
  • Blocked access, locked gates, unsafe conditions, or inaccurate site information may result in a cancellation or missed collection fee.
  • Where our operatives are required to park in restricted zones, any parking fines or congestion charges incurred will be added to your invoice.


5. Loading, Labour and Special Collections

  • Waste must be ready for immediate loading unless labour assistance has been pre-arranged.
  • Where collections involve waste retrieval from within a property or significant manual labour (e.g., carrying over long distances, stairs), additional labour charges will apply.


6. Bin Hire Terms

  • All bins remain the property of Berkshire Clearance Services at all times.
  • Customers are responsible for bins while on hire, including any loss, damage, vandalism, or misuse.
  • Overfilled bins, contaminated waste, or use of bins for unauthorised materials may incur extra charges or refusal of collection.


7. Payment Terms

  • Unless otherwise agreed in writing, payment is due upon completion of the service.
  • We accept payment by cash, card, or invoice (subject to agreed account terms).
  • Late payments are subject to interest at 8% above the Bank of England base rate and reasonable debt recovery costs, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  • Failure to settle invoices may result in suspension of services without notice.


8. Cancellations and Missed Collections

  • Cancellations made less than 24 hours before the scheduled service time may be charged a cancellation fee up to 50% of the service value.
  • If we are unable to complete a collection due to no access, unsafe site conditions, incorrect details, or absence of waste, a call-out fee may apply.


9. Waste Transfer Notes (WTNs)

  • A legal Waste Transfer Note (WTN) will be issued for each waste collection.
  • You are responsible for providing full and accurate information regarding the waste type, quantity, and origin site.


10. Liability and Risk

  • We accept no liability for damage caused by access difficulties, undisclosed hazardous waste, insecure waste, or adverse site conditions.
  • We recommend that customers photograph waste areas before and after clearance for reference.
  • Ownership of waste transfers to Berkshire Clearance Services only once collected and confirmed as acceptable. Any prohibited items may be returned at the customer’s expense.


11. Environmental Responsibility

  • We are committed to maximising recycling and reuse wherever practicable.
  • Waste may be diverted for reuse through registered recycling centres, reuse facilities, or partner charities where appropriate.


12. Force Majeure

We shall not be liable for any delay, cancellation, or failure to perform any part of our services caused by circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, mechanical failure, staff illness, or government action.


13. Complaints

  • Any complaints regarding our service must be made in writing to bcsaccounts@live.co.uk within 7 days of the service date.
  • We will investigate and respond to all complaints promptly and fairly.


14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.


Contact Details

Berkshire Clearance Services
Unit 26, 106 London Street, Reading, RG1 4QD
Phone: 0118 937 1788
Email: bcsaccounts@live.co.uk